Shipping and Returns

All prices are in Danish Kroner (DKK) including local VAT.

Shipping
We deliver in Denmark and all EU countries. Please contact us if you need shipping to non-EU-countries.

As the weight of carpets varies a lot, shipping will be added to the order depending both on the weight and the shipping destination.

Denmark

  • Up to 0,5 kg: DKK 40

  • 0,5 kg to 1 kg: DKK 50

  • 1 kg to 10 kg: DKK 85

  • 10 kg to 15 kg: DKK 100

All EU countries

  • Up to 0,5 kg: DKK 100,- / EUR approx 13,5

  • 0,5 kg to 1 kg: DKK 100,- / EUR approx 13,5

  • 1 kg to 5 kg: DKK 275,- / EUR approx 37

  • 5 kg to 10 kg: DKK 450,- / EUR approx 60,5

  • 10 kg to 15 kg: DKK530,- / EUR approx 71,5

If you want to know the shipment price on a specific carpet, simply add the carpet to your cart, fill in your address and the shipping cost will visible on the order.

Placing an order
When you place an order, you will receive an email confirmation. We will also send you an email with tracking information when your package has shipped. 

Please allow 1-5 business days for your order to be completed and shipped. 

Items lost in transit will not be compensated. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.  

Returns
We accept returns and exchanges within 14 days of receiving your order. 

Before you return your order, please send us an email to kontakt@kusiner.dk- so we know you are returning the item.

All returned items must be in original and unused condition. You are responsible for return costs including re-shipping.

All shipments must be returned with a tracking number. You can also drop off the order in our showroom in Store Strandstræde. 

Please return to

Kusiner
Store Strandstræde 19
Baghuset 5. sal
1255 København K


Please note: Costumized special orders are not liable to the right to return. 

Once we receive your return, please allow 5-10 business days for the bank to issue the refund back to your account. Your refund can only be credited back to the original form of payment. We return the amount of the rug excluding shipping-cost.