Terms and Conditions

All products purchased on this website are sold by:

Kusiner Aps
Rebekkavej 34, 3. th
2900 Hellerup
CVR-nr. DK38699024
(“Kusiner”)

Showroom:

Kusiner
Store Strandstræde 19
Baghuset, 5. sal
1255 København K

By purchasing a product on Kusiner’s website, you automatically accept the following terms and conditions:

Prices and payments

Kusiner accepts payments with the following credit cards: Dankort/Visa, MasterCard, Apple Pay and Paypal. Kusiner uses an encrypted and secure connection technology (SSL) to process your credit card information. Neither Kusiner nor any third parties will have access to or be able to read or retract your credit card information.

All prices listed on this website are stated in DKK, including Danish VAT. The listed prices do not include shipping costs, which will be calculated and added to the total amount at the checkout.

Please contact us for prices in Euro and prices to non-EU-countries.

Kusiner is not responsible for any local import taxes.

Payment will not be withdrawn until the order has been shipped.

Return & exchange policy

You have the right to return your purchase within 14 days as of the day you receive the ordered product(s). In case you want to return your product(s), please send an email to Kusiner on kontakt@kusiner.dk with information on the order number and reason for the return.

To return a product from Kusiner, the product must be unused, clean, free of dust and in its original packaging. Labels and hang tags must still be place and intact.

Please mark your returns as such to avoid any import and/or customs charges.

Please wrap and pack the product very carefully to ensure the returned product is not damaged during shipping.

Please return to

Kusiner
Store Strandstræde 19
Baghuset, 5. sal
1255 København K

And please include e-mail kontakt@kusiner.dk

Right to complain

When you shop at kusiner.dk, your product is covered by a 24-months legal warranty pursuant to the Danish Sale of Goods Act (in Danish: Købeloven).

Accordingly, you are entitled to have a defect product repaired, replaced, refunded or to receive a reduction in the price, depending on the specific defect and situation.

It is a requirement that any complaint relating to a defect is justified and that the defect is not caused by incorrect use of the product or other injurious behavior.

How soon should I file a complaint?

You must file a complaint regarding a defect product within reasonable time after you have noticed that the product is defect.

If you choose to submit a complaint of a defect product, the following information is required: a detailed description of the defect/problem, a receipt with an invoice number and photographs of the product and the defect. More information may be requested by Kusiner to handle the complaint.

Shipping

Please refer to Kusiner’s Shipping page.

Photos & Colors

It's hard to reproduce exact shades and hues of a carpet. Every care has been made to ensure that the description and specifications of our products are correct and that the representation of colour is as accurate as the production and photographic process allow. However, we are not to be held responsible for any variation in colour caused by the browser software, mobile phone or computer system used by the customer.

Price / review errors

We cannot be held responsible for any price or review errors on kusiner.dk.

Newsletter sign up

When registering on kusiner.dk you will automatically receive an email immediately before each sale. When signing up for our newsletter you agree to receive exclusive news and offers from Kusiner. News and offers are sent electronically.

You can unsubscribe from our newsletter at any time. Your information such as name, address, telephone number etc. is treated with full confidentiality. Kusiner is responsible for handling personal information. Your information is stored in a database on a secure server. We do not pass on personal information to third parties. According to the applicable legislation on the processing of personal information, you can have access to and take exception to the information that concerns you.

Changing terms and conditions of sale and purchase

Kusiner.dk reserves the right to change the terms and conditions regularly.

Contact

e-mail: kontakt@kusiner.dk